Frequently Asked Questions

How do I personalise my order?

Simply add your personalisation details (name, date, message etc.) in the text box on the product page before adding to your basket.

How long will my order take?

As everything is made to order, please allow 3–5 working days for production, plus delivery time. Need it sooner? Get in touch and we'll do our best to help!

Can I see a proof before my order is made?

We work directly from the details you provide, so please double-check your personalisation carefully before placing your order. If you'd like to discuss a more bespoke design with a proof, feel free to contact us.

What if I make a mistake in my personalisation?

Please contact us as soon as possible after ordering. We'll do our best to amend it before production begins, but we can't guarantee changes once engraving has started.

Do you offer returns?

Please see our Returns Policy for details.

How is my order packaged?

All orders are carefully packaged to ensure they arrive safely and beautifully presented, perfect for gifting!

Do you ship outside the UK?

We currently only ship within the UK. 

How can I contact you?

You can reach us via the Contact page on our website and we'll get back to you as soon as possible.